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DivorcePlus
Troubleshooting & FAQ

Professional Relationship: DivorcePlus is an on-demand professional marketplace platform that provides divorce professionals a space to offer their services to the public.  All professionals are independent practitioners.  Think of DivorcePlus as virtual office space – and you only pay for your space when you use it.  Maintain your practice while setting your own hours and working from anywhere at anytime.

Minimum Qualifications: All professionals offering services on the DivorcePlus platform are required to meet all licensing / credentialing requirements provided within their respective fields. 

Earnings & Fees: Platform fees and provider payments are calculated as follows:

  • All providers agree to offer their services at the uniform pricing rate set by DivorcePlus (see Pricing for more details).
  • All provider fees are collected by our third party payment processor (Stripe) at the time of booking.
  • Each provider transaction processed through the DivorcePlus platform is subject to a 5% transaction fee and 15% platform fee.
  • All provider earnings are deposited into their designated financial account on a weekly basis.
  • Example: $100 Uniform Fee collected minus $15 Platform Fee (15%) minus $5 Transaction Fee (5%) = $80 Provider Earnings (80%).

 

The Fine Print:  DivorcePlus provides a virtual scheduling, billing, and conferencing platform.  You are required to maintain up to date and correct availability for services.  All payments are collected at the time of booking – and earnings are automatically transferred to your designated bank account weekly. 

Begin your application process here: professional application

To maintain a professional profile on the D+ platform, you agree to:

  1. Abide by the terms of your professional services contract.
  2. Submit a minimum of 2 editorial articles per year for the Divorce 101 page.
  3. Participate in the “Ask an Expert” forum monthly by answering 2 questions per month.

The following actions will get your profile removed and banned from the platform:

  1. Habitual canceling or no-shows for scheduled appointments/ conferences.
  2. Any violations of our Terms of Service, Privacy or Inclusivity Policies.

The following may subject your profile to suspension and review:

  1. An overall rating falling below 4.0
  2. Failure to provide availability for a six (6) month period or longer.
  3. Your account becoming dormant by having no activity for a period of six (6) months or longer. 
  4. Notification that a governing board or administrative agency has instituted disciplinary proceedings against you. 

Have more questions?  Send an email to prosupport@divorceplus.com

  1. Go to Settings > Mail, then tap Accounts.
  2. Tap Add Account, then select your email provider.
  3. Enter your email address and password.
  4. If you see Next, tap Next and wait for Mail to verify your account.
  5. If you see Save, tap Save.
  1. In Outlook, select File, then Add Account.
  2. Enter your Email Address for your Gmail account and select Connect.
  3. A window will appear. Add your Gmail account again if it doesn’t automatically appear.
  4. Select Next and add your Gmail password.
  5. Read over the statement that appears and select Allow > Done.
  6. Restart Outlook.
  7. Look for your Gmail email in the folder pane.

To modify your availability, click on Scheduling to open your calendar.  Your calendar is divided into two portions.  The top part of your calendar allows you to set your daily availability.  You may create set times that you are available – for example, some providers may only want to work on Saturdays between 12pm-4pm, or weekdays from 7pm-9pm.    You may also keep your calendar closed by selecting “OFF” and then opening your calendar when you have availability.  Remember to click Save when you are finished setting your availability.

The second portion of your calendar is a monthly overview that will allow you to block out days.  This is particularly helpful for holidays, special events, and when planning trips.  This function will override your availability in the section above and will not permit scheduling to occur on those days. 

To block a particular day, click on the day or days you want to remove from your availability, click on We are not working on this day and then click Close.

 

DivorcePlus accepts payments for services through Stripe, which is processed at the time of booking.  DivorcePlus does not maintain credit card numbers or other billing information.  Likewise, DivorcePlus does not maintain your personal financial information. 

To activate your Stripe account, login to your DivorcePlus professional account and click on the Stripe Activation Button.  From there, follow the onboarding directions provided.  Once activated, your stripe account will automatically attach to your DivorcePlus professional account.

Platform fees and provider earnings are calculated as follows:

  • All providers agree to offer their services at the uniform pricing rate set by DivorcePlus (see Pricing for more details).
  • All provider fees are collected by our third party payment processor (Stripe) at the time of booking.
  • Each provider transaction processed through the DivorcePlus platform is subject to a 5% transaction fee and 15% platform fee.
  • Provider earnings are deposited into their designated financial account on a weekly basis.
  • Example: $100 Uniform Fee collected minus $15 Platform Fee (15%) minus $5 Transaction Fee (5%) = $80 Provider Earnings (80%).
  1. Sign into your DivorcePlus Gmail account
  2. Click on the Settings icon and select “See all settings”  
  3. Choose Forwarding and POP/IMAP and select “Add a forwarding address”
  4. In the popup window, enter the forwarding address where you want to receive DivorcePlus Provider emails and select Next.
  5. Confirm your forwarding email address by clicking Proceed.
  6. Click OK and verify the email forwarding at your other email address.

 

Once you confirm your email forwarding, make sure to send yourself a test email.

All DivorcePlus Provider Zoom accounts are integrated with the booking platform to autogenerate virtual meetings.

Zoom accounts are preset with provider (google) calendars attached but may be reconfigured to talk to your current calendaring system.

 

  1. To add your current calendar system, sign into your DivorcePlus Zoom account.
  2. Zoom should automatically open in your profile page.  If not, select the Profile tab.
  3. Scroll to the bottom of your profile and you will see your provider (google) calendar integration. 
  4. Select Edit
  5. In the popup window, choose your calendar service to attach to your Zoom account and follow the prompts to complete the integration. 

 

Once your integration is completed, Zoom should populate any DivorcePlus Zoom meetings on your preferred calendar.  

Professional service providers are NOT employees of DivorcePlus.  

DivorcePlus is a marketplace for independent divorce professionals to offer their services virtually.  Professionals pay transaction and platform fees for access to the platform.  There is no employment or other contractual relationship other than that specified in the professional services agreement.

Think of DivorcePlus as virtual office space – and you only pay for your space when you use it.  Maintain your practice while setting your own hours and working from anywhere at anytime.

DivorcePlus is always looking to expand its professional services marketplace to provide diverse services that educate and support individuals in their divorce journey.   Complete an initial application form on our site and one of our staff members will review your application to determine if your service is the right fit for our company mission.

DivorcePlus is looking for products that empower and assist individuals going through a divorce or other family law issue.

Our Strategic Partnership program allows you to place your product or service in front of our audience, by displaying your business assets on our site through unique and helpful articles in our community blog.  You can expand and educate your audience through an informative blog posting with transactional hyperlinks to your commercial site.  

Contact partner@divorceplus.com for more information.

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